Rachel Rees

Rachel Rees is a seasoned professional in customer experience management, currently serving as the Sr. Manager of Customer Experience at Purple Carrot since February 2019. In this role, Rachel directs a remote team of customer advocates, focusing on delivering exceptional service and driving improvements through customer feedback and data analysis. With prior experience as a Sr. Customer Experience Specialist at Spiraledge, Inc. and a Sr. Customer Sales Specialist at Luxottica, Rachel has consistently achieved high performance metrics and successfully managed special projects. Additionally, Rachel has a background in content creation and team leadership from roles at EPIC Productions and The TJX Companies, Inc.