Martin Pearson

Martin Pearson's work experience includes:

1. Pursuit Aerospace (2023 - present)

- Role: IT Shared Services Analyst / Site Lead

2. HCL Technologies (2020 - 2023)

- Role: HCL Infra Run Analyst

3. Stanley Black and Decker (2013 - 2020)

- Role: Operations Analyst / Site Admin

- Responsibilities:

- Provided first-class customer service and support to internal business customers across 32 European locations.

- Supported hardware, software, and networking issues, including Windows platforms, Cisco and HP networks, Exchange mail system, and Active Directory.

- Assisted with the integration of office automation tools and client/server applications.

- Managed the Cisco IP telephone system and mobile devices.

- Assisted in the deployment and maintenance of systems.

- Logged and documented work history, and managed problems through analysis, resolution, and troubleshooting.

- Contributed to the development of documentation, project plans, and organization structures.

- Played a major role in integrating IT systems during a company merger.

4. Promethean (2008 - 2013)

- Role: Lead Service Support Engineer (2010 - 2013)

- Responsibilities:

- Provided customer service and support to internal users across 15 global locations.

- Supported hardware, software, and networking issues across Windows, Mac, and Linux platforms, Cisco and HP networks, and Exchange and Entourage mail systems.

- Managed incident and problem management escalations within the Service Desk.

- Role: IT Support Technician (2008 - 2011)

- Responsibilities:

- Provided 1st and 2nd line IT support for hardware, software, and networking issues.

- Managed and maintained global server/client network systems.

- Provided remote customer support and configured computer systems.

- Troubleshot corporate networks and the Cisco IP phone system.

5. Pendle Vale College (2003 - 2008)

- Role: Systems Manager

Overall, Martin has extensive experience in IT support and service delivery, with a focus on hardware, software, and networking support in various industries. Martin has demonstrated skills in customer service, problem-solving, and project management.

Martin Pearson attended Colne Park High School from 1996 to 2001. Martin then went on to study at Burnley College from 2001 to 2008. After that, they enrolled at the QA Training Centre in 2008, where they are currently pursuing their education.