Robert Dillon Jr.

Robert Dillon Jr. is a Managing Director at PwC, where they leverage over twenty years of experience in operations management and strategic planning to optimize service delivery and enhance customer experiences. Previously, they held executive roles at American Express, AIG, and Marsh, focusing on customer service and operations leadership. Currently pursuing a Bachelor of Science in Business Administration/Economics at High Point University and an MBA in Global Business Management at the University of Phoenix, they possess a strong background in business process transformation and change management. Their expertise includes service center management, process re-engineering, and team mentoring, demonstrating a commitment to excellence in business operations.