Francis Lang is a seasoned professional in the telecommunications industry with extensive experience in service assurance and technical support. Currently serving as the Service Assurance Support Manager at PXC since March 2024, Francis previously held roles at TalkTalk Business, including Service Assurance Team Manager and Technical Support Engineer, contributing to the resolution of broadband and voice issues and optimizing operational processes from January 2018 to March 2024. Additional experience includes working as a Service Assurance Engineer and Online Content Editor at TalkTalk from July 2015 to March 2024 and January 2015 to March 2024, respectively. Francis began a technical career in telecommunications at TalkTalk Business from September 2009 to January 2015, where responsibilities involved diagnosing and repairing service faults. Francis's academic background includes a BA equivalent from Ushaw College Seminary in Theology/Theological Studies, with earlier education at St Columbas Huyton.
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