Michelle Johnson currently serves as the Head of Service Performance & Improvement at PXC, overseeing a team of 24 specialists to enhance the performance of technology services for customers. Previously, Michelle held the same title at TalkTalk from April 2019 to March 2024, leading efforts in continuous improvement through analysis and innovation. With extensive experience at TalkTalk Business, Michelle held roles as Senior Operational Performance Manager and Senior Delivery Manager, focusing on high-performance cultures and service improvements. Prior experience includes positions at BikeRight!, Peninsula Business Services, and other organizations, showcasing a strong background in operational management and quality assurance. Michelle holds a Master of Laws in Employment from the University of Lancashire, along with a Bachelor of Science in Joint Honours in Psychology & Women's Studies from the University of South Wales.
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