Aurore Pavic

Aurore Pavic serves as an Implementation Specialist and Customer Success Team Leader at Pysae since July 2021, focusing on managing the Customer Success department for a B2B SaaS product, organizing customer service, establishing KPIs, drafting procedures, and ensuring high-quality service. Prior to this role, Aurore held the position of Customer Success Manager, where responsibilities included client onboarding, project management, user training, and support for incoming requests. Aurore’s experience includes a variety of customer service roles, such as a Bilingual Customer Service Representative at Teleperformance and multiple receptionist positions at Odalys Groupe and Belambra Clubs, where skills in reservation management, team coordination, and client engagement were developed and honed.