Jennifer Michael

Jennifer Michael, PMP, has extensive experience in IT Service Management, currently serving as ITSM Manager at QAD since November 1996. Responsibilities include overseeing the IT Service Management system, managing developers and change managers, and enhancing the Jira Service Management solution in alignment with ITIL best practices. Previous roles at QAD include Service Delivery Projects Team Lead, Senior Project Manager, and Global Project Manager, where critical achievements included transitioning from a proprietary system to Jira Service Management and managing multiple projects across the organization. Earlier experience includes positions at Taylor Corporation as Information Systems Administrator and Data Processing Coordinator. Jennifer holds a Bachelor's of Science in Management from the University of Phoenix and an Associate's in Business Administration from Rowan College at Burlington County, along with certification as a Nursing Assistant from Burlington County Institute of Technology.