Markus Svensson

Markus Svensson commenced in the role of Chief Customer Officer in November 2022, leading all aspects of the Group’s customer experience as well as the Qantas brand, marketing and sponsorships.

Previously, Markus served as the Executive Manager of Network, Revenue Management and Alliances, where he was responsible for a large part of the commercial strategy for Qantas International and Qantas Domestic.

Markus joined the Qantas Group in 2011 and was previously Regional General Manager for Qantas based in London after serving as Head of Group Strategy and Head of International Revenue Management.

Prior to joining Qantas, Markus held senior roles at Bain and Co and in telecommunications in Australia, Sweden and Korea. He has also worked in travel retail and as a strategy consultant.

Markus holds an MBA from Australian Graduate School of Management and a Master of Science in Industrial Engineering and Management from University of Linkoping, Sweden.