Kayleigh Macdonald

Senior Customer Service Specialist at Q'Apel Medical

Kayleigh Macdonald has seven years of work experience in customer service, project management, production, and marketing. In 2020, they began working as a Customer Service Associate at Q'Apel Medical, where they doubled sales order processing speed by transitioning the Customer Service department from a paper-based processing system to an ERP platform. In 2019, they worked as a Junior Project Manager at D'Andrea Visual Communications, where they balanced up to 10 projects simultaneously with an average timeline of 2 business days. In 2018, they were the Production Project Manager of the Executive Board at Cal Poly Technical Association of the Graphic Arts (TAGA), where they led the first all-female team to win the Helmut Kipphan Cup. Kayleigh also worked as a Production Specialist at Cal Poly Corporation in 2018. In 2017, they were the Prepress Manager at University Graphic Systems, where they introduced new die-cut services based on consumer demand. In 2016, they were a Prepress Intern and a Marketing Intern at University Graphic Systems and Aera Technology, respectively.

Kayleigh Macdonald attended California Polytechnic State University-San Luis Obispo from 2015 to 2019, where they earned a Bachelor of Science (BS) in Graphic Communication. In 2017, they obtained a Lean/Six Sigma Yellow Belt Certification from Gordon Rivera. Kayleigh is currently enrolled in a Google Data Analytics Certificate program with Coursera, which they are expected to complete in 2023.

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Peers

Timeline

  • Senior Customer Service Specialist

    May 1, 2023 - present

  • Customer Service Associate

    June, 2020

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