Wicresoft
Rabbi Hasan is an experienced customer service professional with a strong background in technical support and operations management. Currently serving as Customer Service Team Lead at Wicresoft since October 2019, Rabbi specializes in Microsoft Office 365 support, incident resolution, and quality improvement initiatives. Previous roles include Lead Technical Support Engineer at Microsoft and Customer Service Operations Manager at VISION Electronics, where responsibilities involved managing service operations and ensuring quality customer experiences. Rabbi also held positions in service management and engineering at Electro Mart Ltd. and Kent Mineral RO. Rabbi holds a Bachelor's degree in Electrical and Electronics Engineering from Eastern University, Bangladesh.
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Wicresoft
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Through our Advisory — Solutions — Operations model, Wicresoft develops client solutions that create efficiencies and improve technology platforms. With 10,000+ employees in the US and worldwide, our vast portfolio offering includes: * Talent Acquisition * Recruitment Marketing * Staff Augmentation * Diversity, Equity, & Inclusion * Custom Talent Portals * Telecom Network Strategy * Managed Telecom Services * Cloud Solutions * IT Infrastructure * IT Security Solutions * Managed IT Services & Support Leveraged by many Fortune 500 companies across the country, including over 2,700 Microsoft dedicated resources, our services are matched only by our excellence in client delivery, focus on innovation with a strong roadmap, and world-class recruiting.