Grace Kessio

Grace Kessio currently serves as the Manager of Loyalty Operations and Experience at Qatar Airways, with previous experience at Kenya Airways where roles included Loyalty Programs Manager and Loyalty Programs Executive and Analyst. Throughout a career spanning over 16 years in the airline industry, Grace has managed loyalty programs, executed marketing strategies, coordinated customer experience initiatives, and overseen operations for customer service teams. Responsibilities also included analyzing market trends, managing budgets, driving service improvements, and ensuring high levels of customer satisfaction. Grace holds a Bachelor of Arts in Communication with a Public Relations major from Daystar University.