Siva N.

Siva N. is a skilled professional in customer care and product support, currently serving as Manager of Customer Care in the Product Support Group at QIAGEN since May 2021. Responsibilities include leading a team handling high-level global customer complaint cases and conducting data analysis and troubleshooting for resolution. Prior to QIAGEN, Siva N. worked at Daicel Arbor Biosciences from July 2014 to February 2021, where roles included Product Scientist and Research Associate, overseeing lab activities in next-generation sequencing services and leading projects from sample receipt to shipment. Siva N. possesses advanced expertise in molecular biology techniques, robotics implementation, and lab management, complemented by a Master's Degree in Human Genetics from the University of Michigan and a Bachelor's Degree in Microbiology from Michigan State University.