Jelena Maksimovic

Jelena Maksimovic is a Customer Onboarding Expert at Qonto since December 2022, previously serving as a Customer Relations Manager. Prior experience includes roles at divbrands from January 2020 to December 2022, where Jelena held positions as a Service Quality Specialist, Disputes Specialist, and Customer Service Representative, focusing on quality assurance processes, dispute resolution, and customer feedback enhancements. Earlier experience includes working as a Customer Service Representative at Transcom, emphasizing professional customer interactions and service quality metrics. Additionally, Jelena was an Elementary Music Teacher at Deutsche Schule Belgrad from August 2018 to June 2019, developing engaging music lesson plans. Jelena holds a Master of Arts in Music Theory and Composition from Univerzitet Umetnosti u Beogradu, obtained in April 2019.