Laila Gonzalez

Laila Gonzalez is a skilled professional with extensive experience in claims management and public relations. Currently serving as Claims Team Lead and Claims Officer at Qover since November 2021, Laila previously worked at Cigna as a Claim Analyst, where significant improvements in claim processing times were achieved. Laila's background includes roles as a Communication Assistant at UNHCR, focusing on social media and campaign support, and as a Junior Researcher at Universidad Rey Juan Carlos, investigating women's roles in NATO armed forces. Additional experience includes public relations and program assistance at NGO MPP and freelance translation services. Laila holds a Master's degree in Arab and Islamic Studies from Universidad Autónoma de Madrid and two Bachelor's degrees in International Relations and Translation and Interpreting from Universidad Rey Juan Carlos and Universidad de Granada, respectively.