Irene Beh Ai Ling

Irene Beh Ai Ling currently serves as a Business Process Automation Specialist and Agile Coach at QS Quacquarelli Symonds, where responsibilities include assessing and driving business transformation across various units for long-term growth. Prior experience at Telekom Malaysia spans over a decade, with roles such as Manager of Customer Experience Strategy and Customer Journey, where Irene led transformative programs that generated significant revenue and cost reductions. Additional positions include Manager of NOC Digitalization Strategist and Manager of NOC Process Architect, focusing on digitalization and continuous improvement initiatives. Irene holds an MBA in Multimedia Finance and a Bachelor's degree in Electronics Engineering from Multimedia University.