QStory
Barry Cochrane currently holds the position of Director at QStory and also operates his own consultancy company, Cochrane Consultancy LTD, offering management and leadership teams services focusing on customer success in interim roles. With a background in customer success and operations, Barry has held various senior roles in companies such as Mews, Infinity, ResponseTap, JustAccounts Ltd, Sage Software, and Sage UK Ltd. Overall, Barry's career highlights his expertise in customer service, customer success strategy, and operations management.
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QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.