QStory
Nino Reina is an accomplished Enterprise Account Director at QStory, leading US expansion efforts since July 2018. In this role, Nino focuses on nurturing relationships with existing US customers and engaging prospective clients to align QStory's Intraday Automation software with their business needs. Nino has also held various positions in business development and account management, including Sales Director and Business Development Manager at BPI Sports, and Business Development Consultant at Alexander Ash Consulting. Nino holds a BSc in Business and Management from Brunel University London and earned A-Levels in Business Studies, History, and French from St. George's College.
QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.