Gaurav Kapur

Vice President Customer Success at QuadLabs Technologies Private Limited

Gaurav Kapur has extensive work experience in various roles and industries. Gaurav currently serves as the Vice President - Customer Success at QuadLabs Technologies Private Limited, a pioneer in travel enterprise technology. Prior to this, they were the Head of Customer Support at the same company.

Gaurav also holds the position of Vice President Operations & Customer Success at Tres Care, a remote health monitoring platform.

In the past, Gaurav was the Co-Owner of Viakations Travel Experiences LLP, specializing in organizing spiritual retreats in India. Gaurav also served as a Partner at Divine Trips, focusing on organizing transformational spiritual journeys and retreats.

Prior to their roles in the travel industry, Gaurav worked as the Managing Director at KAPSONS EXPORTS PRIVATE LIMITED and Vice President at Next Accessories Inc. Gaurav also held the position of Director at KAPSONS EXPORTS PRIVATE LIMITED, where they oversaw sales and marketing, product development, and merchandising for major accounts.

Overall, Gaurav Kapur's work experience spans across customer success, operations, travel, and exports, showcasing their diverse skill set and industry expertise.

Gaurav Kapur has a diverse education history. In 2021 to 2022, they attended the Indian Institute of Technology, Delhi for a Certificate Programme on Design Thinking & Innovation. In 1996 to 1997, they studied at the NIIT Institute, where they obtained an Honours Diploma in Software Technology & Systems Management, focusing on Information Technology. From 1993 to 1996, Gaurav attended Delhi University, where they earned a Bachelor of Science (BSC) degree in Science. During this time, they also studied at Ramjas College, where they obtained a BSC degree in Science. In 1996 to 1998, they enrolled at the Institute of Astrology, Bhartiya Vidya Bhawan, and completed the Jyotishacharya program, specializing in Vedic Astrology. Additionally, Gaurav holds additional certifications, including a Six Sigma Black Belt Certification - Level I from Benchmark Six Sigma, obtained in March 2008, and a Lean Six Sigma Green Belt Certification, also from Benchmark Six Sigma, obtained in December 2007.

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Timeline

  • Vice President Customer Success

    April, 2022 - present

  • Head Of Customer Support

    December, 2019