Ebert Herrera is an accomplished Operations Manager with 30 years of experience in the BPO and Contact Center services industry. They have successfully advanced from a Technical Support Agent to Senior Manager, implementing and developing multiple client accounts for major companies such as Microsoft Networks, Motorola, and Capital One. Currently, Ebert operates as an Operations Manager at Qualfon, where they focus on delivering service excellence and achieving financial results. Ebert's career is marked by a commitment to developing business and people while fostering positive relationships across diverse regions, including South America, Europe, and Asia. They have also pursued ongoing education, currently working towards a Bachelor of Business Administration.
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