Pam Barrath

Pam Barrath is an experienced Business Analyst at Qualfon since August 2014, specializing in managing customer feedback projects and utilizing Clicktools for design and implementation. Barrath has expertise in integrating data into Salesforce.com and conducting research analysis on Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). The role includes delivering actionable results through programming tasks and alerts based on customer feedback and creating advanced analyses with custom reports and dashboards. Prior to Qualfon, Barrath served as a Floor Mentor at Center Partners, Inc. from March 2013 to August 2014, where responsibilities included coaching agents to achieve high CSAT scores and preparing for leadership roles. Educationally, Barrath holds a Bachelor of Arts in Mass Communication/Journalism from Southeast Missouri State University.