Qualifacts
Erin Surprise is an accomplished professional with extensive experience in customer success and professional services. Currently serving as the Chief Customer Success Officer at Qualifacts, Erin has held significant leadership roles including Chief Customer Officer and SVP of Professional Services at Provation. Previous positions include VP of Customer Success at Hoonuit and VP of Professional Services and Support at Edmentum, along with Sr. Director roles in Customer Services and Professional Services. Erin began a career as a Technology Recruiter at Kforce and holds a BS degree in Biology and Business from Virginia Tech, earned between 1998 and 2002.
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Qualifacts
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Qualifacts is the largest provider of Software-as-a-Service and web-based Electronic Health Records for the behavioral health and human services market. Our team helps over 50,000 behavioral healthcare providers and staff realize improved billing and clinical operations, increased agency revenue, faster payment and better client and staffsatisfaction. We know any top EHR vendor can provide the basic tools, so we work to deliver an experience beyond features and functionality. Together with our customers we have built the strongest user community in the industry and a customer forum that directs product development and determines how we spend our resources. It is this customer relationship coupled with our innovative and reliable software that has driven our growth. In the last three years, more behavioral health agencies have selected and implemented Qualifacts’ CareLogic than any other Electronic Health Record.