Anne-Laure Lefevre

Anne-Laure Lefevre is an accomplished professional with extensive experience in customer education and training management. Currently serving as Customer Education Manager at Qualifio since December 2022, Anne-Laure previously held roles at Sony Electronics, including Training and Quality Manager, where responsibilities involved managing the Training and Quality team and integrating new products into the contact center. Other positions include Senior Training Officer for the EMEA region at Sony and Production & Quality Specialist at Nielsen. Anne-Laure's career began with customer service roles at Euroclear and Take Eat Easy, complemented by sales support experience at IBS Security and training experience at Intelliga S.A. Academic credentials include Master’s degrees in Organizational Communication and Public Relations from Université Catholique de Louvain and a Master from the University of Ottawa.