João Camenha

João Camenha has extensive experience in quality control and operational management within contact centers, notably serving as Chefe de Departamento de Controle de Qualidade e Auditoria at Quality - Contact Centers since September 2015. Responsibilities include detailed analysis of training sessions and strategic content structuring, along with the development of high-quality educational materials and robust evaluation instruments. João has also held interim management roles in human capital, overseeing recruitment, training, and performance management. Prior experience at Ucall Angola ranges from Supervisor de Contact Center to Operador de call center, demonstrating a strong background in team leadership and operational efficiency. João is currently pursuing a degree in Gestão e Marketing from Universidade Independente de Angola, complementing technical training in electricity from Instituto Médio Politécnico Alda Lara.