Amy Tinley is a seasoned professional with extensive experience in client experience analytics and strategic leadership. Currently serving as a Principal Consultant at Qualtrics since March 2022, Amy has previously held significant roles at ADP, including Director of Client Experience Analytics, where strategic initiatives focused on Voice of the Client and Voice of the Associate. Previous positions include Manager of Voice of the Client at TD Ameritrade, where Amy developed processes to enhance customer feedback mechanisms, and Research Analyst at West Corporation, responsible for standardizing research reporting. With a Bachelor of Arts in Psychology from the University of Nebraska at Omaha, Amy combines analytical expertise with a deep understanding of client insights across the financial services sector.
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