Donte' F.

Donte' F. has a diverse work experience in various roles. Donte' started their career in 2015 as an Support Specialist- Assistant at the Office Of Central Services. In this role, they provided support to leadership and offered innovative solutions to customers, specializing in office technology issues. Donte' also managed office inventory and assisted with software deployments.

In 2016, Donte' joined MGM Resorts International as a Front Office Coordinator. Here, they led and supported the front office staff, maintained company assets, and prepared Standard Operating Procedures. Donte' also provided information technology support and offered advice and consultation to maximize customer success based on Service Level Agreements.

In 2021, Donte' worked as a Help Desk Specialist-Intern at HCG Dynamic Solutions. In this role, they provided technical support and assistance for hardware, PC Laptop/Desktops. Donte' resolved computer-related issues and offered onsite and remote technical support for hardware, software, and network issues.

Currently, Donte' is working at QualX Corporation as an IT Analyst. Donte' manages IT assets and provides IT hardware services to end-users of the Department of Homeland Security United States Citizenship and Immigration Services (USCIS). Donte''sresponsibilities include program management, technology management, fulfillment operations, and asset and inventory management. Donte' also assists end-users, creates technology documentation, coordinates with vendors, and provides customer training.

Donte's work experience showcases their expertise in IT support, inventory management, customer service, and problem-solving.

Donte' F. completed their high school education at Suitland High School from 2008 to 2012, earning a High School Diploma without specifying a field of study. In addition to their high school education, Donte' F. obtained several certifications. Donte' received a ServiceNow System Administrator certification from ServiceNow in January 2023, an ITIL 4 ® Foundation certification from AXELOS Global Best Practice in January 2022, a Google IT Support Certificate from Coursera in December 2021, and a CompTIA Security+ ce Certification from CompTIA in March 2022.