Customer Solutions Specialist (a)

About Us

Quantanite is a leading BPO firm committed to delivering exceptional service solutions to our clients. We pride ourselves on creating a dynamic and inclusive work environment that empowers our team members to excel.

Position Overview

We are seeking a highly motivated and proactive Customer Solution Specialist to join our internal team. In this elevated customer support role, you will serve as a key point of contact for our internal customers, addressing inquiries, troubleshooting issues, and delivering high-quality solutions. This position goes beyond standard customer service, demanding a proactive approach, exceptional communication skills, and a proven track record of performance and reliability.

Please note: This is an internal position within Quantanite. Only current employees who meet the outlined qualifications are eligible to apply.

Key Responsibilities

• Customer Interaction: Provide superior customer support via phone, email, and chat, addressing inquiries, troubleshooting issues, and delivering tailored solutions.

• Issue Resolution: Escalate unresolved or complex issues to appropriate internal teams and ensure timely follow-ups to maintain customer satisfaction.

• Documentation: Accurately record and document all customer interactions and resolutions in company systems for tracking and reporting purposes.

• Administrative Support: Perform administrative and operational tasks to optimize processes and enhance the overall customer experience.

• Process Improvement: Identify recurring issues and suggest improvements to enhance efficiency and effectiveness in customer support operations.

• Training and Development: Participate in ongoing training programs and team meetings to stay updated on company services, tools, and best practices.

Qualifications

• Education: Must hold a tertiary qualification (Diploma, Degree, or higher).

• Employment Status: Must be a current employee of Quantanite and demonstrate comprehensive knowledge of internal processes and company culture.

• Experience: At least 6 months of experience in a customer service, support, or solution-focused role.

Attributes:

• • Performance: Proven consistent performance, meeting or exceeding KPIs.

    • Behavioral Record: Clear behavioral record with a history of professional conduct.

    • Attendance: Clear attendance record with consistent reliability.

    • Exceptional communication skills, both written and verbal, with a customer-focused mindset.

    • Strong problem-solving and analytical skills, with the ability to think critically in high-pressure situations.

    • Proficiency in using technology and software applications (e.g., MS Office Suite, CRM systems like Salesforce).

    • High attention to detail, organizational skills, and a proactive approach to identifying and meeting customer needs.

Only candidates who meet all the above requirements should apply.

What We Offer

• Training: Comprehensive training programs to enhance your skills and knowledge.
• Career Growth: Opportunities for career advancement and professional development.
• Work Environment: A supportive and collaborative team atmosphere.