Kate Armel

Kate Armel has 14 years of experience in customer service, 9 of which have been at QSM. In addition to her work in technical and consultative customer support in software estimation, tracking and benchmarking, she is responsible for collection and validation of data for the QSM database, trend line analysis and production, as well as web site design, maintenance and development. She has also been the primary technical writer for the software documentation (print manuals and online help) for the SLIM Suite and the Express Suite of applications. In 2006 Ms. Armel served as Editor-in-Chief and was one of three researchers and co-authors of the QSM Software Almanac.