Marina Naufel is an experienced professional in customer success and account management, currently serving as Strategy Manager for Customer Success at Quartile since September 2023. Previously, Marina held positions at Netflix as Claims Manager, overseeing a team in the Customer Success division focusing on claims and regulatory communications across LatAm, USA, and Canada. Prior to Netflix, Marina led a Customer Happiness Team at InEvent and worked as a Claims & Insurance Analyst at Uber, where responsibilities included monitoring legal proceedings and enhancing customer experience. Early career experiences included roles as a Cultural Representative and Merchandiser at Walt Disney World. Marina holds an MBA in People Management from USP/Esalq, a Master's in Digital Marketing & E-commerce from Centro Universitário Senac, and has completed executive education in Leadership, Strategy, and Business Culture at Harvard Business School Online, along with a Bachelor's degree in Law from Pontifícia Universidade Católica de São Paulo.
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