Deepesh K.

Deepesh K. has a diverse work experience spanning multiple roles and industries. Deepesh began their career as an Industrial Trainee at InterContinental Hotels Group, where they gained experience in guest relations and front office management. Deepesh then worked as an Executive - Operations at IBM Global Process Services, where they handled customer project queries. Deepesh then joined American Express as a Master Analyst, performing manual fraud reviews.

After that, they worked at Helpchat as a Customer Service Team Lead, where they drove results aligned with performance metrics and managed attendance tracking. Deepesh then transitioned to Quatrro as an Assistant Manager - Ops, ensuring service level agreements were met.

Deepesh then joined Tata Communications as a Customer Success Manager, responsible for governing the O2C Cycle for the Media Services Vertical in the North and East India region. Deepesh also led dedicated teams in sales, service delivery, program management, and commercial management. Following this, they continued their role as a Customer Success Manager, monitoring the customer lifecycle from pre-sales solution design to post-delivery service assurance.

Currently, Deepesh works as a Manager - PMO (Technology Services) at Quatrro Business Support Services, where they oversee project costs, establishes frameworks and standards for program and project management, and manages financial and KPI information.

Overall, Deepesh has demonstrated expertise in operations, customer service, program management, and project management across various industries.

Deepesh K. pursued their Bachelor of Science (B.Sc.) degree in Hospitality and Hotel Administration from the Institute of Hotel Management, where they studied from 2007 to 2010. Prior to that, they completed their High School education from Kendriya Vidyalaya, focusing on all mandatory subjects as per the CBSE Board.

In addition to their formal education, Deepesh K. also obtained a certification in CEFR C1 from the British Council in August 2020.