Jonathan Jones

Jonathan Jones is a seasoned sales specialist at Queen City Audio Video & Appliances since March 2022, with prior experience as a customer care lead and personal solution advisor at Time Warner Cable from June 2012 to April 2018. In the customer care lead role, Jonathan supported the help line, managed escalated customer calls, and collaborated with various departments to reduce customer wait times. As a personal solution advisor, Jonathan provided advanced technical troubleshooting for cable, internet, and phone services while delivering high-touch services to premiere residential clients. Jonathan's career began at IBM, where responsibilities included operating manufacturing tools and training on processes. Jonathan holds an Associate of Arts and Sciences degree in Computer Systems Networking and Telecommunications from Taylor Business Institute, earned between 2003 and 2005.