Carlos McDonald

Carlos McDonald is an experienced technology and support professional with a diverse background in enterprise technical support and customer service. Currently serving as an Enterprise Tech Support Sr. Advisor - Team Lead at Quest Software since November 2018, Carlos has previously held roles including Enterprise Technical Support Sr. Analyst at Copa Airlines and MVS Mainframe Systems Programmer at HP Enterprise Services, where responsibilities included 24x7 outage restoration support and training new hires. Carlos has also worked in customer service management roles at WCS Corporation and Dell, demonstrating strong leadership and coaching abilities. Educational qualifications include an ongoing Executive MBA from ESEUNE Business School and a Bachelor in Management of Maritime Businesses from Universidad del Istmo in Panama.