Chiko Wong

Chiko Wong is a seasoned professional in market research and customer insights with extensive experience in various sectors, including healthcare, education, and technology. Currently serving as Sr. Manager of Market and Customer Insights at Quest Diagnostics, Chiko leads market research initiatives that guide business strategy and enhance customer experience. Previous roles include Principal at an independent consulting practice, where Chiko provided end-to-end research consulting, and Market Intelligence and Market Research Lead at Thermo Fisher Scientific, responsible for market insights across multiple business groups. Chiko's tenure at Laureate Education, Inc. as Director of Market & Business Insights involved managing a team that delivered critical market analyses for a wide-reaching client network. Early career experience as a Research Director at Nielsen involved overseeing significant global customer research programs. Chiko holds a Master of Science in Electrical Engineering from the University of Southern California, an MBA from AGSM at UNSW Business School, and a Bachelor of Science in Mechanical Engineering from Worcester Polytechnic Institute.