Client Solutions Representative

NOTE:  This position can be done remotely as long as the candidate can cover 12pm - 9pm EST hours, including those same hours during Daylight Savings Time

Position Overview:

Reporting to the Associate Director of Client Solutions and as an integral part of Questel’s Client Solutions Team, this role is responsible for generating pricing estimates for clients, tracking pricing trends across sales verticals, analyzing win and loss ratios, and communicating strategies within the Sales department.

Principal Duties & Responsibilities:

• Price and quote client estimates in order to win new projects while maintaining standard profit margins

• Understand all Questel products and services while applying company pricing guidelines and models to produce accurate, competitive estimates

• Responsible for accurately conveying client demands and requests to the Operations team

• Respond to inquiries in a timely and service-oriented manner, both internally with sales and project managers, and externally with clients

• Consult project managers to examine job details and goals of a project, and sales to understand client requirements and project scope

• Maintain and strengthen relationships with existing and past clients through regular communication, outstanding customer service, providing quick and accurate project estimates.

• Track win/loss ratios and use data to improve sales strategies and processes

• Attend and participate in weekly department meetings

• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience:  Bachelor’s degree required.  In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

• Track record using proven closing skills and the ability to build client relationships

• A combination of business development and account management skills required

• Proficient in all Microsoft Office applications

• Able to qualify, identify, and clarify client needs through effective questioning and listening

• Able to analyze and synthesize information and evaluate external client needs as they correlate to Questel’s services

• Strong attention to detail and ability to maintain accurate records

• Strong interpersonal, customer service, and telephone skills, and ability to maintain, strengthen, and develop relationships externally and within the organization

• Strong problem-solving and negotiation skills

• Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others

• Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner

• Possesses initiative, persistence, ability to problem-solve, and enthusiasm for learning

• Able to deal with frequent changes, delays, interruptions, and unexpected events

• Strong ability to multitask, prioritize, and work independently with minimal supervision

• Strong analytical, troubleshooting, negotiating, and decision-making abilities

• Excellent planning and organizational skills

• Able to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

• Willing to work occasionally during non-standard hours

• Fluent in English

• Fluency in another language, other than English, preferred but not required

Supervision Received:

Supervision is provided by the Associate Director of Client Solutions

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently stand and/or sit with the ability to meet with other team members
• Consistently operate a computer and other office productivity machinery
• Remember names and details
• Work in a fast-paced environment with multiple items needing attention at once
• Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Salary

S/.3,500 PEN / Month

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Questel – CONFIDENTIAL

Equal Employment Opportunity - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.