Linelle D'Souza is a Senior Manager of Customer Experience & Support at Community Trust, where they apply over 20 years of customer service and operations management experience in the financial services sector. Linelle previously held leadership roles at American Express and other notable companies, including Questrade Financial Group and Home Trust Company, where they developed high-performing teams and enhanced customer engagement. Linelle earned a Bachelor of Arts in Sociology from York University in 2016. Known for their strong interpersonal and communication skills, Linelle excels in managing sensitive situations and prioritizing goals effectively.
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