Tracy Elsbury

Tracy Elsbury is a seasoned professional with extensive experience in compliance and customer outcomes, currently serving as the Customer Outcome Reporting and Monitoring Manager at Quilter since June 2015. Tracy has played a pivotal role in developing Quilter's Consumer Duty Customer Outcome Framework, managing governance initiatives, and overseeing the production of critical reports for the Customer Committee and the Annual Board Assessment. Previous roles at Quilter include Compliance Adviser and Customer Development Manager, where Tracy provided regulatory guidance, facilitated customer-focused strategies, and ensured effective compliance implementation. Tracy's earlier career includes positions at Capita and Barclays, where responsibilities ranged from compliance monitoring to pensions technical analysis. Educational qualifications include advanced diplomas from the Chartered Institute for Securities & Investment, the Chartered Insurance Institute, and the Pensions Management Institute, along with a strong foundation in business and finance.