Shannon Furtak

Shannon Furtak serves as the Customer Happiness Manager at Quimbee since February 2019, following extensive experience at William S. Hein & Co., Inc. and HeinOnline, where Shannon has worked since 2007, currently holding the position of Director of Marketing and Customer Service. In this role, Shannon oversees the Customer Service and Marketing teams, managing email marketing, content creation, customer training, and trade show planning. Additionally, Shannon has held various roles within the company, including Marketing Manager and HeinOnline Development & Support Specialist, focusing on content marketing, social media promotion, and training material development. Earlier in Shannon's career, as a Paralegal at the Law Office of Michael Rakowski, responsibilities included managing real estate transactions and preparing contracts. Shannon holds a BA in Liberal Arts from the University at Buffalo, obtained between 2001 and 2003.