Alaa M.

Alaa M. is a client success leader with over eight years of experience in luxury hospitality, dedicated to enhancing client satisfaction and retention. They have demonstrated expertise in strategic planning and relationship management, successfully leading teams to achieve record-breaking performance in client retention and engagement. Alaa held positions at Quintessentially, where they transformed service offerings and expanded team capabilities, and has completed internships with prestigious hospitality brands such as Four Seasons and Hotel Arts Barcelona. They earned a Bachelor of Business Administration in International Hospitality Management from The Emirates Academy of Hospitality Management and have furthered their education with a certificate in Financial Markets from Yale University.