Matt Kosko is a seasoned operations leader specializing in scalable systems within the edtech and SaaS sectors. With over 10 years of experience, they have led customer experience and service operations for high-growth companies, notably implementing AI-enabled support initiatives for a large user base in test preparation. Currently serving as the Director of User Operations at Quizlet, Matt focuses on automating workflows and aligning cross-functional teams to enhance operational effectiveness. They hold a Bachelor’s Degree in Criminal Justice and an Associate’s Degree in Business from Penn State University. Passionate about improving operational clarity, Matt is particularly interested in sectors related to mental health, education, and product-led technology.
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