Kyle D. Fox

Kyle D. Fox, CPCU, CPRIA, is a seasoned professional in customer experience and operations within the insurance and technology sectors. Currently serving as Head of Customer Experience at Qumis since April 2025, Kyle has been instrumental in establishing a customer experience function and directing initiatives that enhance user adoption and revenue. Prior to this role, Kyle was the Director of Operations for Personal Lines at The Horton Group, where revenue grew by over 80%, managing a large client services team. Kyle's experience also includes pivotal underwriting and operations roles at Kin Insurance and Amica Mutual Insurance, among other positions that highlight a strong track record in sales, client relationship management, and operational excellence. Education includes a B.S. in Business Administration from The Ohio State University.