Yeral Novas López

Yeral Novas López has a diverse work experience. Yeral started their career as a Guest Operations Specialist at SmartRental Group, where they focused on welcoming guests and ensuring their comfort. Yeral then became a Front Desk Assistant before being promoted to the role of Division Manager of Operations, where they were responsible for creating procedures and quality standards.

Yeral later joined EF Education First as a Sales Coordinator and Customer Service representative. In this role, they promoted and sold language and study programs abroad and represented the company in meetings with potential clients.

Currently, Yeral is working at Quota Rent as a Customer Success and Operations Manager. Here, they have implemented new KPIs related to customer calls and cases solved. Yeral also leads business development strategies and onboard new clients onto the Quota Platform.

Overall, Yeral has demonstrated their ability to excel in customer service, operations management, sales, and business development throughout their career.

Yeral Novas López began their education in 2014 at the Universidad Rey Juan Carlos, where they pursued a degree in Tourism Management. Yeral studied there for five years, until 2019. During their time at the university, they also had the opportunity to study abroad at the University of West Attica in 2017-2018, where they furthered their understanding of Tourism Management. After completing their degree in Tourism Management, Yeral Novas López continued their education at the Universidad Rey Juan Carlos, pursuing a Grado en Administración y Dirección de Empresas. Yeral is expected to complete this degree in 2024.