Mamen Diaz de Cevallos

Solution Manager/business Analyst at Qvantel

Mamen Diaz de Cevallos has a diverse work experience spanning over several companies, starting from 1990 until present. Mamen worked as an Incident Manager-Service Desk Specialist-Application Support Specialist at Qvantel from May 2018 to the present, where they managed IT services, prioritized and resolved incidents, and acted as a point of contact between clients and the IT department. Prior to this, Mamen worked as a BSS Operations Specialist at Qvantel from March 2018 to April 2018.

Before joining Qvantel, they worked at Dozo12 Consultoría y Sistemas SL, where they served as a Senior Consultant at Yoigo from March 2016 to February 2018. In this role, they coordinated the support team for BSS Yoigo, identified and escalated issues to suppliers, aligned data between systems, and conducted tests for new products and projects. Mamen also worked as a Consultant at Yoigo from March 2007 to March 2016, where they were involved in process and system reengineering, incident resolution, customer offer management, system auditing, and customer support for orders and services.

In 2006, Mamen briefly worked as a Programmer at Grupo Digital - Digital Training, where they developed and designed an intranet for a financial entity. Prior to that, they worked as a Graphic Designer and Administrator at Grupo Doska Biomedica from February 2006 to March 2006, where they designed product labels and performed administrative tasks such as report writing, correspondence handling, and database updates.

Earlier in their career, Mamen worked as a Data Entry Operator and Quality Technician at Gentium & Work from August 2005 to February 2006, where they digitized and ensured the quality of data for the Social Security historical records. Mamen also served as a Secretarial Assistant for the Legal Advisory of the National Institute of Industry - TENEO (now SEPI) from May 1990 to March 1995, providing support to subdirectors, preparing reports, and maintaining the archive.

Mamen Diaz de Cevallos completed a Licenciatura in Ciencias de la Información - Rama de Periodismo at Universidad Complutense de Madrid. Additionally, they pursued a Máster en Diseño Grafico y Comunicación Digital at El Centro de Formación CICE en Madrid from 2004 to 2005. Mamen also obtained the ITIL Foundation Certificate in IT Service Management from PeopleCert in December 2022.

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