Vivien Okeke

Vivien Okeke currently serves as the Head of Patient Experience at R-Jolad Hospital, focusing on developing behavioral standards for front desk personnel. Previously, Vivien Okeke accumulated extensive experience at UBA Group, holding various positions including Customer Service Manager, where responsibilities included supervising employee performance and addressing over 100 customer inquiries daily. As Head of Operations Processing, Vivien Okeke implemented performance strategies and enhanced electronic channel profitability, while as Branch Operations Manager, effective management of service and sales operations was achieved. Early career roles included Cash Officer, where supervision of tellers and ATM custodians was critical, and Head Customer Service Officer, which saw a maintained client retention rate of 68%. Vivien Okeke holds a Bachelor's degree in Mass Communication from Imo State University.