R.O. Writer
Thomas Zorbas has a extensive work experience spanning over several companies. Thomas currently holds the position of Head of Professional Services at R.O. Writer since May 2022. Prior to that, they worked at PayFacto as the Director of Professional and Technical Services from February 2021 to April 2022. From September 2020 to February 2021, they were the Head of Operations at PandaPay®. Before that, they served as the VP Client Care at Aptos Retail, where they were responsible for managing a global customer care organization and improving the customer experience. Thomas also worked at Epicor Software, where they held various positions including Director Client Care and Senior Manager Client Care. Thomas'sresponsibilities included managing support teams, ensuring resolution targets were met, and planning initiatives to increase productivity. Thomas began their career at NSB Group as a Technical Support Analyst for Point of Sale applications and led several projects within the client care team.
Thomas Zorbas obtained a Programmer Analyst Certificate in Computer Programming/Programmer, General from Herzing College, Montreal Area. Additionally, they have obtained certifications in Customer Experience: Journey Mapping and Design Thinking: Customer Experience from LinkedIn in January 2020.
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R.O. Writer
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R.O. Writer’s beginnings date back to 1989 in Houston, Texas, where the company developed the first DOS-based version of its repair order software. New users began integrating the original systems the following year, and by 1997, R.O. Writer added a Windows-based version.After just a few years in the industry, R.O. Writer developed a reputationfor reliable, quality products backed by solid customer support. Their products continually showed value for small and large businesses alike. And it wasn’t long until others took notice.In 2001, after recognizing the power behind R.O. Writer’s industry solutions, Midas purchased the company and relocated it to Itasca, Illinois. Over the next decade, R.O. Writer saw the release of its Smart eCat mode and R.O. Writer Central Service modules.In early 2013, R.O. Writer relocated again, this time to Juno Beach, Florida, under the umbrella of TBC Corporation. The company continues to support its growing customer base of more than 6,400 independent repair, oil change, and tire shops, and is currently investing heavily in new technologies and software improvements.