Jackie Douthie

Jackie Douthie currently serves as the Head of Professional Services at Customer Driven Solutions since September 2025. Prior experience includes working as a Business Application Specialist at UniSuper, where Jackie was responsible for the management of Genesys and MSP applications and strategic technology delivery. Previous roles include Channel Owner - Service at ARZO and Principal Consultant at Veridian Solutions, with a focus on optimizing customer contact center technology. Earlier experience includes Customer Success Manager positions at Global Speech Networks and Aegis Services Australia, emphasizing enhancing customer experience and operational efficiency. Education includes attendance at Mildura Senior College from 2000 to 2001.