Kristen Hier

Kristen Hier possesses over 10 years of experience in Workforce Management, currently serving as Senior Manager for Workforce Management at Aspira since January 2018. Kristen is skilled in Avaya ACD, CMS Supervisor, ASA, and Amazon Connect/AWS, and acts as a subject matter expert and tenant administrator for the Verint workforce management cloud solution. Previous roles include Workforce Analyst at Humana and Traffic and Scheduling Manager at ACTIVE Network, where Kristen managed both in-house and remote teams. Earlier experience at ReserveAmerica/Active Network involved roles such as Queue Management Supervisor, Customer Service Supervisor, and Call Center Supervisor, focusing on forecasting, staffing needs, and team management. Kristen's educational background includes graduating from Ballston Spa Senior High School in 1991.