Hermen Brokelman

Hermen Brokelman is an experienced professional with extensive expertise in process management, customer experience, and online banking innovation. Currently serving as Head Chapter Employee Process Management and Chapter Lead on Learn & Develop Process Management at Rabobank, Hermen is responsible for enhancing process quality and training emerging process managers. Previous roles at Rabobank included Head of Product Management Online Banking Innovation and Manager Customer Experience and Customer Onboarding, where Hermen successfully led teams and improved customer journeys. Additionally, Hermen is the owner of HRMN, providing coaching and team management support, and serves as the independent chair of the client council at Accolade Zorg. Educational qualifications include a Bachelor's Degree in Economics from Amsterdamse Academie and various masterclasses and programs in artificial intelligence and lean management from prestigious institutions.