Sophie Ward

Sophie Ward is an experienced operations manager with a robust background in customer service and team leadership, currently serving at RAC Legal Services since April 2016. Prior roles include Collections Manager at GE Capital, where responsibilities focused on managing collections in a high-pressure environment, and Customer Service Team Leader at Simplyhealth, leading a claims team to deliver excellent service. At Co-operative Legal Services, Sophie excelled as New Client Team Manager and Change Programme Coordinator, enhancing operational efficiency and customer advocacy in the personal injury sector. Earlier experience at RAC included positions such as Claims Negotiator and Team Leader within the uninsured loss recovery claims team.