Shawn Harper is a seasoned leader with extensive experience in technical support and customer success, currently serving as Director of Global Technical Support at Rackspace Technology since September 2011, overseeing the Cloud Office organization. Harper has effectively led various teams, including the Americas Enterprise Support Engineering function, contributing significantly to the management of $48 million in monthly recurring revenue (MRR) through strategic customer relationships. Additional roles at Rackspace include leading the Strategic Customer Success team and Digital Support, enhancing customer satisfaction and outcomes across diverse eCommerce platforms. Prior to this, Harper held positions at Harland Clarke and Zango, focusing on client development and sales operations. Harper holds a Bachelor of Arts in Communication from Washington State University.
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