Blake Panlook is an experienced professional in the contact center and customer service domain, currently serving as the MSD OMNI Channel Coordinator at RACV since August 2011, where responsibilities include optimizing omni-channel case routing across Salesforce and Genesys platforms. Previous roles at RACV include Contact Centre Desktop Manager, where technology and operational support were managed to enhance contact center performance, and Change Consultant for the MEX Program, focusing on change management strategies for Salesforce implementation. Blake also contributed to significant Salesforce deployment as a Subject Matter Expert. Additional experience includes positions at CallActive, Link Employment and Training, and bp, along with educational qualifications in financial services and management from various institutions.
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