Miriana Taflaga

Miriana Taflaga is an experienced professional specializing in experience design and customer experience (CX) across various industries. Currently serving as Experience Design Lead in the Incubation Squad at RACV since January 2023, Miriana focuses on delivering comprehensive user experiences within the Home and Energy business. Prior experience includes a notable role as Director of Experience Design at Symplicit, where Miriana emphasized innovation and design research. Additionally, Miriana has held various positions at Medibank, managing medical services and product development, as well as contributing to consumer experience at RMIT Online as an industry mentor. Educational qualifications include a Graduate Certificate in Virtual Communications from RMIT University and a Bachelor's Degree in Business (Economics & Marketing) from Swinburne University of Technology.